Privacy Policy

Last Updated: February 1, 2025

CityClaim (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and related tools (“Services”).

1. Information We Collect

• Contact Data: Name, email, phone, mailing address.
• Claim Data: Incident details, documents, receipts, images, insurance or city claim data.
• Payment Information: For claim payouts, we collect banking or payment app details (Zelle, checks, ACH) strictly to process payouts after our 15% success fee deduction.
• Technical Data: IP addresses, browser information, cookies, and analytics.
• Communications: Emails, chat messages, and call recordings with support or claims teams.

2. How We Use Your Information

• To prepare, file, and manage claims with cities, insurers, or contractors on your behalf.
• To communicate with you regarding claims, payments, and status updates.
• To improve our Services, ensure security, and comply with legal obligations.
• To process payments: If your claim wins, we deduct 15% and send the remaining funds via your chosen method (check, Zelle, ACH). If there is no payout, you owe nothing.

3. Legal Basis for Processing

We process your data based on (a) your consent, (b) our contractual obligation to deliver Services, (c) compliance with legal requirements, and (d) our legitimate interests, such as fraud prevention and operational improvement.

4. Data Sharing

• Agencies & Insurers: To file and negotiate claims on your behalf.
• Service Providers: For payment processing, hosting, email services, and analytics under strict confidentiality agreements.
• Legal Obligations: To comply with subpoenas, court orders, or protect legal rights.
• Business Transfers: In the event of a merger, acquisition, or corporate restructuring.

5. Cookies & Tracking

We use cookies and similar technologies to enhance functionality and analyze usage. You can disable cookies, but some features may be limited.

6. Data Security

We use industry-standard encryption, access controls, and monitoring systems to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information as long as needed to provide Services, comply with laws, resolve disputes, and enforce agreements.

8. Your Rights

• Request access, correction, or deletion of your data.
• Withdraw consent where processing is based on consent.
• Request information on third parties with whom your data is shared.

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from minors.

10. International Users

If you use our Services outside the U.S., you consent to data transfer and processing in the U.S., where laws may differ.

11. Third-Party Links

We are not responsible for privacy practices on third-party websites linked from our Services. Review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect upon posting with an updated date.

13. Contact Us

For questions or privacy requests, email us at [email protected].